First of all, my sincere apologies to the regular readers of this blog for the prolonged inactivity. Client priorities have caused me to put the blog on the back burner, but fresh content is waiting in the wings. This week, however, I wanted to take a moment to share a testimonial from a recent client of mine. I think it sheds light not only on my unique capabilities, but also on the ancillary benefits of truly engaged process improvement work.
"Having spent twelve years with a GE business, I’m very acquainted with the benefit bringing process improvement expertise to help can be. We asked Eryc to help us with our most critical process that was not performing at the right level necessary to deliver the kind of customer service we commit to our customers. Since this process touches nearly everyone in the business and our customers, it was imperative that we were not only thorough and sensitive to all the stake holders concerns, but also bold enough to build a level of resiliency to the process to ensure it would remain robust through continued improvement.
Eryc brought a collaborative approach to the effort that immediately put our internal stake holders at ease. He quickly won over those individuals who were originally reluctant to contribute, whether out of concerns over perceived loss of control or suspicion of an outsider. Not only did he successfully bring together the stake holders and address their concerns, he was able to pull them all up and together built a forward-looking process that addressed our immediate needs but is also built for sustained improvement.
I feel confident that the work Eryc did with the team will not only result in us delivering a superior level of service to our customers, but has also introduced our team into the possibilities of a focused process improvement strategy. That, in the end, may be the most valuable output we get from the engagement."
Michael E. McLaughlin
President
Buffalo Communications
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